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SALARY: COMPETITIVE, DOE
LOCATION: SAN JOSE CA
COMPANY
DESCRIPTION:
Since
1998, the company has provided reliable products,
services and solutions to help enterprises achieve
unmatched productivity and profitability from their
data.
The
Company changes the economics of network storage by
delivering products that protect customers' storage
investment and scale to meet the explosive growth
of enterprise data. The company’s proprietary
products adapt to changing application and capacity
needs, simplifying management, accelerating productivity
and protecting long-term investments.
The
revolutionary product Architecture and product File
System - the first file system entirely in hardware
- deliver unparalleled performance and scalability
that not only keeps pace with current networking infrastructures,
but also scale to meet the networking speeds of the
future.
The
company’s goal is to provide our customers the
most scalable network storage solutions alongside
the best total cost of ownership with superior return
on investment.
POSITION
SUMMARY:
The
successful candidate will be providing Level 3 support,
as a part of the Sustaining Engineering team, for
the company’s proprietary enterprise NAS servers
while serving as an interface between the support
and development organizations.
This
position serves as the hub between field product support
and ongoing product development/maintenance of field
deployments; additionally, provides direction on software
and firmware field upgrades, documentation for support,
and training to the support team for the duration
of the product (and major sub-component) lifecycle.
Responsibilities:
Primary:
- Provide
in-depth technical assistance, primarily with storage
related issues
- Respond
to field support escalations and provide troubleshooting/diagnostic
assistance
- Developing
diagnostic methods and tools required to improve
troubleshooting and repair
- Interface
with storage vendor engineering resources as needed
on complex issues
- Utilization
of lab resources to replicate issues, and provide
in-house diagnostic guidance
- Provide
recommendations and feedback to development for
ongoing product diagnostic improvements
- Work
with existing ticket tracking systems for field
engagements for escalated issues
- Development
of necessary documentation and delivery of training
to the field support team
- Serve
as a mentor during field personnel rotations into
the Sustaining Engineering team
- At
times, on-call after hours to provide support
Secondary:
- Assistance
with filesystem troubleshooting and repair on RAID
storage
- Assistance
with troubleshooting NAS server interfacing the
storage - networking (client system connections,
TCP/IP, switches, routers, and affiliated troubleshooting)
- protocols (CIFS, NFS, NDMP, iSCSI)
- Assistance
with fibre channel tape library troubleshooting
POSITION
REQUIREMENTS:
- Minimum
of 5 years experience providing highly technical
support of high-end fibre channel RAID storage systems
- Excellent
fibre channel storage troubleshooting and diagnostic
skills
- Thorough
understanding of FC/SCSI storage/switch protocols
and application thereof in solving storage problems
(including the ability to operate a fibre channel
analyzer)
- Ability
to write scripts for testing and troubleshooting
- Excellent
oral and written communication skills
- Experience
with UNIX and Windows platforms
- Preferred
Experience:
- Exposure
to working with file systems on RAID storage
- Exposure
to fibre channel tape storage products and tiered
storage implementations
- Experience
with NAS products - gigabit networking (client system
interactions - Windows, UNIX, Apple) - protocols
(CIFS, NFS, iSCSI, NIS, LDAP) over TCP/IP - backup
systems with NDMP
- Experience
with complex software systems and software development
methodologies
EDUCATION:
BS
in computer science or engineering field
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REPORTS TO: DIRECTOR OF CUSTOMER SERVICE
SALARY: $80-110K, DOE
LOCATION: RESTON, VA / WASHINGTON DC
COMPANY
DESCRIPTION:
The
Company is the independent leader of storage security,
providing transparent, wire-speed protection of storage
data regardless of application, transport, media type,
or location. The Company's award-winning appliances
automate the encryption of data that is either in-flight
over a storage network or at-rest on disk, virtual
tape, or tape media. With its unique, three-tiered
approach to global key management, the Company enables
organizations to securely automate the recovery of
information from primary or secondary storage. Because
the Company appliances are purpose-built to meet the
unique requirements of storage applications, customers
can deploy a storage security solution with minimal
operational complexity and impact at the lowest cost.
POSITION
SUMMARY:
The
Sr. Field Service Engineer will be the primary field
support for the company’s customers in the East.
The Sr. Field Service Engineer will be responsible
for working directly with customers to solve technical
issues with the company’s products and with third-party
products with which their products interact. This
means all aspects of the storage systems, fabric,
network, and backup applications. This position is
also responsible for new installations and upgrades.
Significant amount of on-site work will be required,
meaning domestic travel, with some international travel.
Indirect
support activities include:
- Provide
backup to other support engineers
- Monitor
specific bugs for customers
- Standby
for after hours support calls
POSITION
REQUIREMENTS:
- 8-10
years of Support engineering experience, with focus
in storage
- Superior
customer facing skills
- Troubleshooting
skills
- Strong
SAN and Storage background
- Tape
systems knowledge
- Disk
and RAID systems knowledge
- Familiarity
with a variety of backup applications and operating
systems (Open Systems, Windows, AIX, AS400 with
a slant toward device driver configuration knowledge)
- SCSI
bus interface, configuration, cabling, and termination
- Fibre
Channel general knowledge
- Fabric
configuration and zoning knowledge
- Bridges
for SCSI to FC
- Able
to gather traces using Fibre Channel and SCSI
analyzers when necessary
- Prior
experience in Technical Support for storage
- Senior
Level, Self Starter
- Excellent
written and oral communications skills
- Willingness
to travel in the support of customers
EDUCATION:
BS
in related field
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REPORTS TO: DIRECTOR, TECHNICAL SUPPORT
SALARY: UP TO 110K PLUS 10-20% BONUS BASED
ON CORP AND PERSONAL PERFORMANCE
LOCATION: SAN MATEO, CA 94403
H1-B: YES, RELOCATION: NO
COMPANY
DESCRIPTION:
The
Company is a leader in IP SAN solutions for the Enterprise
with its open, network-centric, intelligent storage
services platforms. The Company’s proprietary
product allows customers to connect any kind of storage
to any server over standard IP networks. The company
is exploiting the huge opportunity for iSCSI-based
storage solutions, a $4.5 Billion market by 2009 according
to IDC.
The
Company was founded in 2000 and has 700 customer installations
worldwide. It is privately held and has blue chip
investors: Sequoia Capital, Foundation Capital and
the RAD Group. Worldwide headquarters are in San Mateo,
CA; Research and Development is in Tel Aviv, Israel.
The company currently has about 70 employees worldwide.
POSITION
SUMMARY:
The
Technical Support and Escalation engineer will provide
technical support to both end user and re-sellers.
The
Technical Support and Escalation will ensure the creation,
qualification and resolution or proper escalation
of trouble tickets created as a result of proactive
systems monitoring, inbound e-mail and customer calls
for supportive services.
He/she
will work with customers for troubleshooting, testing
and resolving other customer site issues.
He/she
will be responsible for managing new installations,
including integration of the Company’s proprietary
product with storage and servers in the enterprise
data center and other customer environments.
Display
a solid work ethic as well as significant drive, focus,
enthusiasm, professionalism and attention to detail
while carrying out the functions of the position.
Primary
Duties Include:
- Provide
technical support to direct users and Channel partners
- Lead
ongoing support processes definition improvements
and implementation
- Troubleshooting
installations and operational errors
- Managing
new customer site installations
- Managing
escalation to R&D resources when required
- Visiting
customer sites when problems need to be resolved
on site
- Taking
responsibility for Level 1 and higher support tickets
- Contributing
to the corporate knowledge base
Secondary
Duties Include:
- Problem
validation and testing in our testing lab
- Perform
application validation and interoperability tests
- Prepare
technical documents, reports and notes
Technical
support is a 24 hour x 365 day operation. All support
representatives are required to carry a company
provided cell phone for emergency or on-call off-hour
technical support, TS personnel must also have access
to the web though we will provide the mobile PC.
Must be able to work any schedule to fill the requirement
for 24-hour support.
POSITION
REQUIREMENTS:
- Deep
networking knowledge and experience required (IP,
Ethernet, TCP, security, LAN, MAN, WAN)
- 3+
years of network solutions/administration experience
- Strong
knowledge of network infrastructures (LAN, WAN)
in Linux/Unix/Windows environment
- Strong
knowledge of network hardware and software configuration,
with the ability to scope the problems and issues
that are specific to large enterprise networks
- Data
storage industry experience (Disk, SCSI, FC, FC
Fabric, NAS, Tape, and Backup)
- Problems
escalations, working with engineering teams, previous
help desk / tech. support experience
- Operating
Systems administration: include Windows 2000/ 2003/XP
Exchange, Databases, Oracle, Linux, Solaris, Novell
- Applications
administration: Exchange, MSSQL, ORACLE
- Programming
and scripting
- Excellent
communication skills, oral and written
- Fluent
in English and any other language is an advantage
EDUCATION:
BS/BA
in Computer Science or related degree
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LOCATION: REDWOOD CITY, CA
NO RELOCATION, NO H1-B
COMPANY
DESCRIPTION:
The
Company designs, develops and delivers storage capacity
planning software for enterprise IT departments. The
company’s proprietary storage solution automates
the critical, ongoing IT process of matching the supply
of storage hardware infrastructure with the projected
demand from enterprise applications. Done right, the
result is efficient capital spending and avoidance
of emergency fire drills. The company is headquartered
in Redwood City, California, and is led by a team
of proven innovators in enterprise management and
storage infrastructure software markets. Customers
include financial services, technology, life sciences,
and telecommunications enterprises. The company has
attracted $30 million in backing from top-tier investors
Lightspeed Venture Partners, ComVentures and Benchmark
Capital.
POSITION
SUMMARY:
- Duties
generally include but are not limited to the following:
- Deliver
world-class customer service and build customer
satisfaction and loyalty
- Provide
effective and timely resolution of customer issues
and questions, with the highest degree of courtesy
and professionalism
- Work
with the Company software development organization
to comply with company service level agreements
in regards to customer response and resolution timeframes
- Deliver
remote and sometimes on-site value-added professional
services
- Utilize
software systems to track customer issues, document
service level compliance, and software defects
- Continually
maintain working knowledge of all company products
and services
- Make
product recommendations according to customer’s
needs
POSITION
REQUIREMENTS:
- A
minimum of 5 years of related experience in customer
or professional services
- Knowledgeable
of storage administration and system and network
management/administration
- Interpersonal
skills sufficient to develop and maintain cooperative
working relationships with both customers and fellow
associates, along with the willingness to be a team
player
- A
good listener
- Analytical
skills sufficient to identify and resolve customer
problems
- Ability
to deal calmly and effectively with situations via
telephone while maintaining and promoting a positive
image of the Company
- Verbal
and written communication skills sufficient to present
information and solutions in a professional manner
- Ability
to proficiently use a Windows based system
- Strong
problem solving skills
EDUCATION:
- BS,
Engineering or Computer Science
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SALARY: UP TO 105K
REPORTS TO: TECHNICAL SUPPORT MANAGER
LOCATION: BASED
IN NY/NJ WITHIN 1HR COMMUTE TO DOWNTOWN NEW YORK CITY
(Will mainly cover Eastern USA and also cover Southeast
and Americas/Global as needed)
THIS POSITION REQUIRES UP TO 75% TRAVEL, OFTEN
AT SHORT NOTICE.
BILINGUAL LANGUAGE SKILLS IN SPANISH/ENGLISH IS HIGHLY
DESIRABLE
COMPANY DESCRIPTION:
The Company is the leading provider of infrastructure
systems that enable file based workflows for the production,
storage, delivery and distribution of digital media.
Based on a clear understanding of how media, storage
and facility operations interrelate, The company's
products are designed specifically as a video server
infrastructure for companies that produce and distribute
audio and video content for television and the Internet.
The company's Media Server System provides the most
cost-effective and scalable video server infrastructure
for the professional television industry, where customers
are implementing new revenue streams and channels
for digital applications.
POSITION SUMMARY:
As a part of the Field Technical Engineering team
at the company you will be responsible for performing
installations, integration, configuration, commissioning,
testing, training, tuning, troubleshooting, and break/fix
activities for company products to broadcast customers
within the Americas region. The location for this
position should be in the East Coast of the United
States, with primary regional responsibility in the
Eastern Region of the United States and with the understanding
that as a regional resource, support may be required
at customer locations anywhere within the Americas
region (North & South America).
The regional Technical Support Engineers (TSE) are
the primary resource for on-site customer support
and troubleshooting, duties include, but are not limited
to the following:
- Delivering
technical support to the company's customers in
the Americas region, both on-site and remotely
- Resolving
equipment performance related issues within company
equipment and in conjunction with company application
partners, utilizing the company's technical issue
logging/escalation systems as appropriate
- Provision
of commissioning and customer acceptance testing
- Participation
in the company's 24/7 Global Support Hotline, as
required
- Provision
of technical and operational training to the company's
customers and partners
- Use
of the company's internal customer relationship
management and equipment/service databases to ensure
accurate logging of relevant details
- Work
on complex problems where analysis of situations
or data requires an in-depth evaluation of multiple
factors
- Provide
"on-site" and/or "remote" application,
operating system, database, and hardware support
- Investigate,
diagnose and resolve customer issues on site within
a timely manner and if needed escalate problems
for assistance
- Use
independent, professional judgment to avoid errors
that would impact customer service.
POSITION REQUIREMENTS:
As a key member of the Field Technical Engineering
team, you must have 5 plus years industry experience
in providing post-sales field service and technical
support to customers within the Television Broadcast
Industry in the Americas.
The successful candidate will also have the following
skills:
- Excellent
customer relationship, an energetic team player,
and an ability to maturely and professionally manage
and triage customer service incidents and escalations
is required
- Experience
in supporting products from the Digital Video/Broadcast
and IT Storage Industries is a major plus
- Knowledge
of digital video and audio broadcast technology
and operational practices, experience with products
that transport, encode, compress, store and play
out audio and video media for the Broadcast Industry,
with a strong emphasis on a systems perspective
- Some
pre-sales technical support will/may also be required
to augment pre-sales technical team in the region
- Working
knowledge and/or experience with audio/video compression
formats (601, DV, MPEG2, DVB-ASI, HD, AES/EBU Embedded
audio) and familiarity with a wide range of equipment
within the broadcast and multimedia industry
- Working
knowledge/experience of disc storage, including;
NAS, SAN, SCSI, Fiber Channel, RAID
- Networking
knowledge/experience with Ethernet, routers, switches,
hubs, TCP/IP, CIFS, and NFS
- Working
knowledge/experience with 3rd party broadcast products,
including; Real Time MPEG Encoders, Automation Systems
(Sundance, Harris, Omnibus, etc.), Non-linear Edit
Suites (Apple Final Cut Pro, Avid, etc.), Video
Switchers / Routers (Sony, Grass Valley, Leitch,
etc.)
EDUCATION:
Bachelor's degree in Electrical Engineering and or
Computer Science
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REPORTS TO: SUPPORT MANAGER/DIRECTOR
SALARY: up to 85k
LOCATION: IRVINE CA
This
position may require travel to customer and non-customer
sites in North America, Far East and Europe (15%).
COMPANY DESCRIPTION:
The company is committed to being an innovative technology
leader in storage networking technologies. The company
leverages its core competency in designs of massive
parallel processing, ASIC, storage and networking
to deliver a line of robust, next generation IP Storage
products. This Company provides ultra fast performance,
high availability network storage solutions for enterprise
level SAN and NAS storage networking applications.
The company's IP Storage products deliver very reliable,
available and scalable capabilities at affordable
prices. The company focuses its highly available solutions
on server and storage OEM customers enabling them
to deliver cutting-edge, value-added storage networking
features such as link aggregation, failover, QoS,
volume virtualization, and other differentiating next-generation
iSCSI enhancements.
POSITION SUMMARY:
Company is seeking a Senior Support Engineer to be
part of a small team that includes Technical Marketing,
Product Support and FAE support providing an interface
to our customers. This position will provide day-to-day
proprietary storage hardware, software and firmware
support and serve as companies point for technical
communications and product support. As a Senior Support
Engineer, this position will be providing problem
analysis and resolution, user/customer training by
having a strong understanding of the company's proprietary
product capability. In addition, this individual will
provide a resource for Interoperability Testing of
the company's proprietary product.
- Serves
as a principal point of expertise for the unit on
all technical issues associated with the company
product and works with internal teams to provide
product information, content and or provide resolution
to a problem. The knowledge base will include an
understanding of event logs, product capability
and internal product knowledge.
- Coordinates
support activities with other members of the support
organization, providing technical information on
product and system capability assuring timely and
accurate resolution of customer issues/problems
and concerns with respect to company technology.
- Capability
and product knowledge to prepares and delivers formal
and informal training and instruction to the company's
customer base. In addition, participates in the
creation and maintenance of user manuals, handbooks,
Technical Bulletins, and content guides as appropriate.
- Provides
resource to the Interoperability Testing, knowledge
base to assure product and the capability to implement
tests that reproduce customer issues occurred in
the field.
- Performs
miscellaneous job-related duties as assigned.
POSITION
REQUIREMENTS:
- At
least 5 years of work experience that can be demonstrated
to be applicable to the duties listed in the job
description.
- Strong
knowledge of Storage Technology; SAN, RAID, iSCSI
and FC infrastructure
- Knowledge
of Network GbE and 10GbE infrastructures
- Strong
knowledge and ability to understand product attributes
and technology. The ability to work with Error Logs,
Product Symptoms and provide the ability to Root
Cause the system prior to sending the issue to Engineering.
This individual is the team's "product expert".
- Ability
to analyze complex problems, Company Products and
Storage systems utilizing the Company Products
- Ability
to perform acceptance and problem resolution testing
on the company product as it interfaces to computer
systems, applications, and hardware
- Ability
to foster a cooperative work environment, partner
with team members
- Strong
interpersonal skills, flexibility, and customer
service orientation
- Strong
verbal and written communication. Ability to prepare
and write technical procedures, communicate effectively,
orally and in writing, MS Word and MS Project skills.
EDUCATION:
BS in Computer Science or Engineering
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SALARY: UP TO 105K
START: ASAP
REPORTS TO: DIRECTOR OF SERVICE
LOCATION: (2 OPENINGS-- 1 IN BEAVERTON, OR,
1 IN SUNNYVALE, CA)
NO H1-B, NO RELOCATION
COMPANY
DESCRIPTION:
The
Company is the leading provider of infrastructure
systems that enable file based workflows for the production,
storage, delivery and distribution of digital media.
Based on a clear understanding of how media, storage
and facility operations interrelate, The company's
products are designed specifically as a video server
infrastructure for companies that produce and distribute
audio and video content for television and the Internet.
The company's Media Server System provides the most
cost-effective and scalable video server infrastructure
for the professional television industry, where customers
are implementing new revenue streams and channels
for digital applications.
POSITION
SUMMARY:
As
a part of the Field Technical Engineering team at
the company you will be responsible for performing
installations, integration, configuration, commissioning,
testing, training, tuning, troubleshooting, and break/fix
activities for company products to broadcast customers
within the Americas region. The location for this
position could possibly be anywhere within the Continental
United States, however, the primary regional responsibility
will be in the Central Region of the United States,
with the understanding that as a regional resource,
support may be required at customer locations anywhere
within the Americas region (North & South America).
The regional Technical Support Engineers (TSE) are
the primary resource for on- site customer support
and troubleshooting, duties include, but are not limited
to the following:
- *
Delivering technical support to the company's customers
in the Americas region, both on- site and remotely
-
Resolving equipment performance related issues within
company equipment and in conjunction with company
application partners, utilizing the company's technical
issue
-
Logging/escalation systems as appropriate
-
Provision of commissioning and customer acceptance
testing
-
Participation in the company's 24/7 Global Support
Hotline, as required
-
Provision of technical and operational training
to the company's customers and partners. Use of
the company's internal customer relationship management
and equipment/service databases to ensure accurate
logging of relevant details
-
Work on complex problems where analysis of situations
or data requires an in-depth evaluation of multiple
factors
-
Provide "on-site" and/or remote application,
operating system, database, and hardware support
* Investigate, diagnose and resolve customer issues
on site within a timely manner and if needed escalate
problems for assistance
-
Use independent, professional judgment to avoid
errors that would impact customer service
POSITION
REQUIREMENTS:
As
a key member of the Field Technical Engineering team
you must have:
-
5 plus years industry experience in providing post-sales
field service and technical support to customers
within the Television Broadcast Industry in the
Americas region
-
Excellent customer relationship, an energetic team
player, and an ability to maturely and professionally
manage and triage customer service incidents and
escalations is required
-
Experience in supporting products from the Digital
Video/Broadcast and IT Storage Industries
-
Knowledge of digital video and audio broadcast technology
and operational practices, experience with products
that transport, encode, compress, store and play
out audio and video media for the Broadcast Industry,
with a strong emphasis on a systems perspective
-
Some pre-sales technical support will/may also be
required to augment pre-sales technical team in
the region
-
Applicable multi-language communication skills a
plus
-
Working knowledge and/or experience with audio/video
compression formats (601, DV, MPEG2, DVB-ASI, HD,
AES/EBU Embedded audio) and familiarity with a wide
range of equipment within the broadcast and multimedia
industry
-
Working knowledge/experience of disc storage, including;
NAS, SAN, SCSI, Fiber Channel, RAID
-
Networking knowledge/experience with Ethernet, routers,
switches, hubs, TCP/IP, CIFS, and NFS
-
Working knowledge/experience with 3rd party broadcast
products, including; Real Time MPEG Encoders, Automation
Systems (Sundance, Harris, Omnibus, etc.), Non-linear
Edit Suites (Apple Final Cut Pro, Avid, etc.), Video
Switchers / Routers (Sony, Grass Valley, Leitch,
etc.)
-
This position requires travel within the Americas
region on a frequent basis, often at short notice
EDUCATION:
Bachelor's
degree in Electrical Engineering and or Computer Science
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SALARY: UP TO $95K
LOCATION: MENLO PARK, CA
RELOCATION: LOCAL CANDIDATES HIGHLY PREFERRED
COMPANY
DESCRIPTION:
The
Company is a privately held venture backed startup
revolutionizing the enterprise storage appliance industry
with innovative patent-pending technologies that allow
you to massively scale your I/O intensive applications
without limitations leading to a vastly superior alternative
to today's solutions.
POSITION
SUMMARY:
As
an early member of the company’s Quality Organization
you’ll join a small, dedicated team of engineers
focused on developing an innovative new storage appliance.
Your primary job will be to provide product technical
support to customers during beta and product release.
You will work closely with the Company test and engineering
teams to insure our products meet customer expectations.
You will also support the Quality campaign by building
and executing test tools. Your responsibilities will
include:
- Provide
company customers hardware and software technical
support, including configuration assistance and
troubleshooting of server nodes and other peripheral
networking equipment
- Provide
customer advocacy for documentation and timely resolution
of issues, and for problem reproduction and escalation
- Document
and reproduce customer related application storage
and networking problems, and coordinate fixes through
QA and Engineering as required
- Manage
critical customer accounts and escalation requests
- Work
with Engineering and Technical Marketing to clearly
document and distribute FAQs for knowledge transfer
and consistently accurate resolutions
- Document
all actions taken toward resolving customer issues
in contact tracking database
- Develop
common question and answer documentation to be included
in department knowledge base
- Be
able to work with engineers to create sets of regression
and correctness tests (automated)
- Develop
and implement new test cases from product and customer
requirements
- Manage
hardware and software resources for testing
Essential
Functions:
The
candidate will deliver high-quality technical assistance
for company storage appliance products through phone,
web/email communication. Independently debug broad,
complex, and unique storage system and network issues.
Support the QA test effort by designing new test cases
and create automated test scripts in Perl, C, C++,
or use internal Test Harnesses. Perform regression
test and verify bugs fixes as required. Have knowledge
of system performance testing.
POSITION
REQUIREMENTS:
The
candidate will have a demonstrated track record of
providing outstanding customer service in a networked
systems environment including a strong ability to
accurately gather information and resolve technical
product issues. You must possess excellent knowledge
in NFS, CIFS, Linux, Microsoft Windows, file systems
and browsers and have proven skills in supporting
end-users and resolving product issues for network
storage applications. You should also have experience
in test planning and documentation. You must have
at least 8 years of experience in networking. Knowledge
of scripting languages (csh, perl, awk, cgi, etc.)
and programming languages (C, C++)
EDUCATION:
BS
in related field
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(858) 523 9292 
